Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Our Commitment

At RescueMyNotes, we want you to be satisfied with our service. If something goes wrong, we're here to make it right.

We're not happy until you're happy! If you experience issues or feel unsatisfied, please reach out. We're a small team that genuinely cares about getting your notes rescued properly.

Company: AIXL Ltd (Company No. 15279190), trading as Adminatron
Contact: contact@rescuemynotes.com

7-Day Refund Window

You have 7 days from the date of purchase to request a refund for any reason.

How to Calculate:

Purchase date: The date shown on your receipt
Refund deadline: 7 days from purchase date at 11:59 PM GMT
Example: Purchase on January 1 → Refund deadline is January 8 at 11:59 PM

After 7 Days:

Refunds are generally not available after the 7-day window unless there are exceptional circumstances.

Reasons for Refunds

We WILL Issue a Refund If:

✅ Conversion Failed - Our service could not process your ENEX file or produced an error
✅ Missing Features - Features advertised were not delivered
✅ Technical Issues - You could not download your files due to our system error
✅ Payment Error - You were charged incorrectly or duplicate charges occurred
✅ You Changed Your Mind - Within the 7-day window, no questions asked

We CANNOT Issue a Refund If:

❌ Normal Service Completed - The conversion worked correctly and files were delivered as promised
❌ User Error - You forgot to download within the 7-day retention period
❌ Outside 7-Day Window - Unless exceptional circumstances apply

How to Request a Refund

Step 1: Email Us

Email: contact@rescuemynotes.com
Subject: "Refund Request - [Your Email or Transaction ID]"

Step 2: Provide Information

Include:

Email address used for purchase
Date of purchase (or transaction ID from receipt)
Reason for refund request (optional but helpful)
Description of any issues experienced

Step 3: We'll Respond Quickly

We aim to respond within 24 hours (Monday-Friday)
Weekend requests processed on Monday
We may ask clarifying questions if needed

Step 4: Refund Processed

If approved:

Refund issued to your original payment method
Stripe processes refunds within 5-10 business days
You'll receive confirmation via email

Refund Processing

Timeline

Request received: We review within 24 hours
Refund approved: Processed immediately via Stripe
Funds appear: 5-10 business days (depends on your bank)

Refund Method

All refunds are processed to your original payment method:

Credit/debit card → refunded to same card
Cannot refund to a different card or method

Full Refund Only

We issue full refunds only (100% of your £19.95 purchase price). We do not offer partial refunds.

Your Consumer Rights (UK)

Consumer Rights Act 2015

Nothing in this refund policy limits your statutory rights under UK law. You have the right to:

Services performed with reasonable care and skill
Services as described
Services at a reasonable price

Digital Content Rights

Under UK law, digital content must be:

Of satisfactory quality
Fit for purpose
As described

If our service fails to meet these standards, you have rights beyond our 7-day policy.

Contact Information

Email: contact@rescuemynotes.com
Company: AIXL Ltd, Company No. 15279190
Address: Weylode Tetbury Road, Old Sodbury, Bristol, Avon, United Kingdom, BS37 6RJ

Response Times:

Monday-Friday: Within 24 hours
Weekends: Processed Monday
UK Public Holidays: Processed next business day