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Frequently Asked Questions

Quick answers to common questions about RescueMyNotes.

General Questions

What is RescueMyNotes?

RescueMyNotes converts your Evernote notes into clean, portable Markdown format. You get all your notes, notebooks, and attachments in an easy-to-use format that works with hundreds of note-taking apps.

Why should I convert my notes?

Why not just export from Evernote myself?

Manual export from Evernote involves:

We automate this entire process and preserve all your metadata. Learn more

What metadata do you preserve?

We keep all the context that makes your notes valuable:

Why this matters: When (and sometimes where) a note was taken can be more important than the note itself. Many conversion tools lose this context. We preserve it.

How much does it cost?

£19.95 for one complete conversion of your Evernote account. One-time payment, no subscription.

Security & Privacy

Is this safe?

Yes. We use OAuth - Evernote's official authentication method (the same secure technology used by apps like IFTTT and Zapier). Your password stays private. Read our security details

Do you see my password?

Never. You authenticate directly with Evernote. We only receive a temporary access token that's automatically deleted after your import completes.

How long do you keep my data?

We don't keep your notes longer than necessary.

Can I delete my data immediately?

Yes. Email contact@rescuemynotes.com and we'll delete everything within 24 hours.

Will Evernote ban my account?

No. OAuth is Evernote's official API method. We're using it exactly as Evernote intended. Same method used by IFTTT, Zapier, and other legitimate apps.

How It Works

How do you access my Evernote account?

  1. You click "Import from Evernote" on our site
  2. You log in to Evernote via OAuth (official Evernote login page)
  3. You authorize RescueMyNotes to access your notes
  4. We automatically download and convert everything
  5. We email you a link to download the final ZIP file
  6. We automatically delete everything

You don't download anything from Evernote yourself - we handle it all.

Do I need to export anything manually?

No! That's the whole point. You just log in to Evernote via our site using OAuth, and we handle everything else automatically. No downloads, no Evernote export menus, no technical steps.

What's the maximum account size?

10GB maximum. Most personal Evernote accounts are well under this limit.

Account over 10GB? Email us at contact@rescuemynotes.com and we can arrange a special conversion. We'll quote you based on your account size.

Typical processing times:

What if something goes wrong?

If the import fails or produces broken output, we'll fix it and re-run at no extra cost. If we can't fix it, you get a full refund.

What You Get

What format are the converted notes?

Markdown files (.md) with metadata at the top of each file. Simple text files that work in any note-taking app.

What about images in notes?

Images are extracted and embedded as clickable links in your Markdown files. When you open a note and click an image, it opens the actual image file. They'll display correctly in any note-taking app that supports Markdown.

What about attachments?

All attachments (PDFs, documents, etc.) are extracted and linked in your notes. Click the link in your note and the file opens - just like it did in Evernote.

Do you preserve notebook structure?

Yes. Your notebook structure is preserved exactly as it was in Evernote. Each notebook becomes a folder with the same name.

Example:

You can still find things where you expect them to be. If you knew a note was in your "Recipes" notebook, it'll be in the "Recipes" folder.

Payment & Refunds

What payment methods do you accept?

We use Stripe, which accepts:

Do you offer refunds?

Yes. 7-day refund guarantee, no questions asked.

If you're not satisfied for any reason within 7 days of purchase, email contact@rescuemynotes.com and we'll issue a full refund. Read our refund policy

Are there any recurring charges?

No. One-time £19.95 payment. No subscriptions, no hidden fees, no recurring charges.

After Conversion

How long is the download link valid?

7 days. After that, we automatically delete everything for your privacy. Download it within 7 days and keep it forever.

Do I need to keep my browser open during the import?

No! Once you've authorized OAuth and the import starts, you can close your browser. The import runs in the background on our servers. We'll email you when it's ready to download.

Support

How do I contact support?

Email: contact@rescuemynotes.com

Response time: Within 24 hours (business days, Monday-Friday)